Frequently Asked Questions
What kind of services you offer?
We convert your designs into web compliant, hand-coded markup. We have all the skills & expertise in HTML5, CSS3, JS and WordPress. We code email newsletters, too.
What type of source file you accept?
The most preferred source files are layered PSD, Sketch, PNG, AI and EPS files. If layered design are not available we also accept flattened designs like JPEG, PDF or hand made sketch (Of course we will ask for separate doc file for content and images) PDF but please note that we required additional time to convert this kind of files. If you have further doubt then upload a sample file and we will advise you there.
Can you guarantee 100% confidential services and sign our NDA?
We guarantee that all the information you shared with us will never become public in any manner. Please check our NDA Policy.
If it is necessary for you to have your NDA documents signed, we are ready to sign it after reading carefully.
What about the ownership and rights?
Once the work is completed you will become the owner of entire project. We never use our name anywhere on design without your permission.
What is your availability?
Monday to Friday : 05:30 AM - 08:30 PM GMT (15 Hours)
Saturday : 05:30 AM - 01:30 PM GMT (8 Hours)
We are available through all major holidays in US and EU including Christmas, Independence Day, Labor Day, New year. If there is a critical situation and we need a off, there will be a prio notification on our client area.
My project needs some server side scripting, what about that?
We manage your project with some SSI (Server side includes), can integrate mail function and handle validations. If your project require additional functionality then we will analyse it and custom quote the work.
What browsers do you support?
We code as per the standards of W3C and all our code are displayed correctly. Our QA team test it in all major browsers including Firefox 4+, Safari 4+, Opera, Google Chrome, Internet Explorer 9+ and iPhone and iPad native browser. Since IE7 & IE8 becomes obsolete and very few of the internet users browse through it we do not work for these browsers.
How can I contact your support team?
How does money back guarantee works?
We guarantee 100% money back for the following reasons:
- You cancel the order before we start working on it.
- You are not happy with the result at all.
- The quality of codes is not up to the given specifications
The refund will NOT be approved after you receive the files or we install it on your server.
How can I review the project progress?
We regularly push the codes on our development server. You will be given a link to and proper information about the completed task over emails.
How can I get the project files?
The files can be sent via Dropbox or directly uploaded to your server by our team.